Monday Teeny Poll
By Glinda
50% of you subscribe to discount service sites like Groupon or Living Social. 16% say no way, 27% just stick to local coupons, and 5% have never heard of Groupon and its ilk. I have to say that I enjoy sites like Groupon, because I think I really do get some great deals, better than what’s in the paper. The key is buying something because you WANT it and will use it, not because it’s “just too good to pass up.”
This weekend saw a lot of cleaning happening here, as well as spending our entire day today waiting for an AT&T technician to figure out why our connection is so damn slow. We were told that he would arrive between 8am and 4pm. Which, let me tell you right now, is a ludicrously large window. Yeah, like I want to wait ALL DAY for this person, who will probably show up at 3:55. Alas, we waited in vain, for he never showed up and never called. Glinda and Mr. Glinda are NOT PLEASED, AT&T.
November 14th, 2011 at 6:46 am
We live in India and they can tell by my voice on the phone that I’m not a local. I’ll be told several days in a row “24 hours ma’am, 24 hours ma’am” and no one ever shows up. I have to get an Indian friend to call on my behalf if I want any service at all.
November 14th, 2011 at 7:30 am
The problem, of course, is the fact that it is not possible for them to know, prior to arriving, how long any of the appointments prior to yours will take. They could be over in half an hour. They could take several hours. There’s no way to know.
November 14th, 2011 at 9:30 am
Sears promised to deliver our new washer and dryer to our new house – that we had not moved into yet – between 4:45 and 6:45. I went to the house to wait. Didn’t take supper. Waited, waited, waited. After a few phone calls to their call center, where they would not 1. tell me where they were and 2. let me talk to a supervisor, the truck arrived at 8:30.
The story is here: http://bestofcf.blogspot.com/search/label/Sears
My favorite part was when the CSR told me that the truck was “being in Milwaukee City.” That was when I said, “You’re not in the US, are you?”
Another time, talking to a Target CSR about an order they had inadvertently duplicated, I knew the guy was outside the US the second he suggested that I call the post office to have them just not deliver the package.
November 14th, 2011 at 1:24 pm
Who hasn’t?
As Obi-Wandreas points out, life happens, especially to service people who have to rely on all the customers before you having their act together (ha!).
But they should have called as soon as they knew they were going to be outside the window they had given you.